ГДЗ по английскому языку 8 класс Баранова рабочая тетрадь Starlight Углубленный уровень страница - 26

### Итоговый ответ #### Упражнение 5 1. **Despite the fact that** I paid for next-day delivery, the item took three days to arrive. *(или: The item took three days to arrive **despite the fact that** I paid for next-day delivery.)* 2. **In spite of** having the receipt, the sales assistant wouldn't give me a refund. *(или: The sales assistant wouldn't give me a refund **in spite of** my having the receipt.)* 3. **Although** the jacket was expensive, the quality of it was poor. 4. **Even though** I received a refund, I am still not satisfied. 5. The shop wouldn't replace the item **despite** it being damaged. *(или: **Despite** the damage / **Despite** being damaged, the shop wouldn't replace the item.)* --- #### Упражнение 6 **a)** 1. **Even though** 2. **Although** 3. **but** 4. **Furthermore** 5. **Despite** 6. **Therefore** **b)** Linking words used in the email in Ex. 1: **Although, Furthermore, and, However, Therefore**. --- #### Упражнение 7 1) **but** 2) **however** 3) **Furthermore** 4) **despite** 5) **Although** 6) **Therefore** --- #### Упражнение 8 1. **Who are you writing to?** — The Customer Service Department / The Head Office of the shop. 2. **What are your opening remarks/reasons for writing?** — I am writing to express my dissatisfaction with a faulty product I purchased and the rude behaviour of a sales assistant. 3. **What are you going to complain about?** — A faulty product (e.g., headphones) that does not work properly and the unhelpful, rude sales assistant who refused to exchange it. 4. **How will you end your email?** — I will ask for a replacement or a full refund along with an apology, followed by a formal sign-off (*Yours faithfully, [My Name]*). --- #### Упражнение 9 **Subject:** Complaint regarding faulty headphones and poor customer service Dear Sir/Madam, I am writing to express my strong dissatisfaction with a product I recently purchased at your store, as well as the unacceptable service I received from one of your employees. On 12th October, I bought a pair of wireless headphones (Model X-200) from your central branch. However, upon returning home, I discovered that the right earbud was not working at all. Furthermore, the charging case failed to charge properly. The following day, I returned to the shop to exchange the faulty item. To make matters worse, the sales assistant was extremely rude and unhelpful. In spite of the fact that I presented the original receipt and the guarantee, he flatly refused to replace the item or offer a refund, claiming that the fault was my responsibility. I would appreciate it if you could look into this matter immediately. I expect either a full refund or a replacement product in working order, as well as a formal apology for the staff member's rude behavior. I look forward to hearing from you soon. Yours faithfully, Alex Ivanov --- ### Объяснение правил и решений 1. **Придаточные уступки (Clauses of Concession):** * **`although` / `even though`** используются перед полноценным придаточным предложением (подлежащее + сказуемое / *clause*): * *Although the jacket was expensive...* * **`despite` / `in spite of`** требуют после себя существительного (*noun*), герундия (*-ing*) или оборота **`the fact that` + предложение**: * *In spite of having the receipt...* * *Despite the fact that I paid...* 2. **Слова-связки (Linking Words):** * **`Furthermore` / `In addition`** используются для добавления нового аргумента или факта («более того», «кроме того»). * **`However` / `But`** выражают противопоставление («однако», «но»). * **`Therefore`** выражает следствие или результат («поэтому», «следовательно»). 3. **Структура официального письма-жалобы (Email of Complaint):** * **Приветствие:** *Dear Sir/Madam,* (если имя адресата неизвестно). * **Вступление:** четкое указание причины обращения (*I am writing to complain about...*). * **Основная часть:** подробное и последовательное описание проблемы (дефект товара, грубость персонала). * **Заключение и требования:** что именно вы ожидаете от компании (*refund, replacement, apology*). * **Вежливая концовка:** *Yours faithfully,* и ваше имя/фамилия.